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Witney, Oxfordshire

Junior IT Support Analyst

Junior IT Support Analyst

  • Salary:
  • £22,000 + on call allowance
  • Vacancy Type:
  • Full Time, Permanent
  • Department:
  • IT & Development
  • Reference:
  • SYS-295

Job Purpose:

Provide effective and efficient 1st line support to internal customers, and to support the IT Support Team Leader.

Responsibilities:

  • 1st line support to internal customers covering a range of technologies used by Audley Travel
  • PC level hardware and software support
  • PC builds, asset management, imaging, software installation
  • New user/promotions/changers/leavers account processing
  • Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues
  • Follows Audley Technology processes and actively contributes to the knowledgebase resources for both IT use and for internal customers
  • Participating in the on call rota as required
  • Escalating any issues promptly and efficiently as required

Unusual circumstances:

  • This role may require some after-hours work
  • Must be prepared to work in different offices, including overseas, as and when needed
  • Heavy lifting may be required

Person Specification:

  • Qualified to degree level or equivalent in an IT related discipline e.g. BSc Computer Science
  • Effective communication with internal clients and third party vendors.
  • Ability to effectively prioritise and adhere to SLAs
  • Capable of working under pressure
  • Excellent time management
  • Self-motivating and flexible to working as part of a team and independently

Competencies:

Required Skills

  • Experience with 1st line support.
  • Microsoft Operating Systems
  • Microsoft Office
  • Active directory

Beneficial Skills

  • Microsoft Exchange
  • Microsoft Sharepoint
  • Mimecast
  • Backup Solutions
  • Sophos Cloud Antivirus
  • Basic understanding of VOIP telephony systems (Avaya or equivalent)
  • Xerox Print Solutions
  • Citrix
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