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Boston, Massachusetts

Concierge Specialist

Concierge Specialist

  • Salary:
  • Starting salary of $41,000
  • Vacancy Type:
  • Full Time
  • Department:
  • Client Support & Concierge
  • Reference:
  • SYS-338

Audley Travel is now searching for a dedicated Concierge Specialist to add to our Client Experience team. 

What’s the role?

As a Concierge Specialist you will be responsible for ensuring the efficient handling of all general prospective client inquiries.   This means really getting to know our clients in order to direct them accordingly depending on their interests and what department will be most likely to convert the inquiry to a booking.  Your goal is to impress from the beginning in order to increase repeat business through effective inquiry management and superior customer service.  You will be expected to keep as-up-to date as is reasonably possible with product developments in the company’s core regions including comprehensive knowledge and understanding of hotels, flights, excursions and infrastructure in order to act as the main point of contact until they are passed  on to a specific program.  In addition to handling these types of inquiries you will also have the responsibility of assisting with both Elite Client and Travel Agency account management along with being the go-to coordinator of all ‘round –the-world and multi-destination trips. 

Required skills:

  • Experience working within a customer facing environment
  • Broad travel experience
  • Desire to work to the highest of standards
  • Self-motivator with a positive attitude
  • High standard of oral and written English
  • Proficient MS Office skills
  • Strong communication and organization

 

What’s in it for you?

The Client Experience and Concierge team is at the core of our business.  This role will open you up to a wide breadth of experience both internally and externally as you will need to know the world at large and be able to interact with all teams across the business.  Through experience and accumulated knowledge you will be a point of resource and looked to as the center of information for many programs within the company.  In addition to that we offer a solid basic salary with a generous bonus structure and excellent benefits package where we cover 100% of the cost of Medical, dental and vision as well as providing 401k and 20 days PTO off the bat!

About Audley Travel US Inc.

Audley connects discerning travelers to a more rewarding travel experience in nearly 80 destinations around the world. Each of our Country Specialists has first-hand knowledge of the best guides, food, lodging, and local secrets in a specific region of the world, having lived or traveled there extensively. This allows them to tailor each journey to a client’s individual travel style and interests. The local knowledge and personalized service creates a streamlined and stress free planning experience.

Our carefully curated experiences, candid advice and level of service including personalized travel packs go above and beyond client expectations.

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