Audley UK

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Boston, Massachusetts

Junior Tech Support Specialist

Junior Tech Support Specialist

  • Salary:
  • $45,000-$55,000
  • Vacancy Type:
  • Full Time
  • Department:
  • IT & Development
  • Reference:
  • SYS-339

Role overview

The Junior Tech Support Specialist will provide effective and efficient 1st line support to internal customers, and to support the IT Support Team Leader ensuring that the required service is delivered to the business at all times. You will also be providing day-to-day  Helpdesk performance  and Application support functions, working closely with the IT Team in the UK.

 

On a day to day basis you will be supporting PC level hardware and software support, PC builds, asset management, imaging and software installation. You will also be working on new user/promotions/changers/leavers account processing, Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues and escalating any issues promptly and efficiently as required

Some other duties will include providing more detailed technical support in conjunction with the UK Infrastructure team in the following areas:

*Remote working is not possible for this role

What are the requirements you need to do this job?

Audley’s US Operation is a fast growing and ever changing business so we need someone who can adapt easily to change,  constantly deliver a friendly and approachable “customer facing” attitude even when under pressure, ability to lead, motivate and delegate to team members.

Must Haves:

  • Experience with 1st line support.
  • Microsoft Operating Systems
  • Microsoft Office
  • Active directory

 

Nice to haves:

  • Microsoft Exchange
  • Microsoft Sharepoint
  • Mimecast
  • Backup Solutions
  • Sophos Cloud Antivirus
  • Basic understanding of VOIP telephony systems (Avaya or equivalent)
  • Xerox Print Solutions
  • Citrix

 

Compensation and benefits:

 

We will be offering a salary of $45,000-$55,00 based on experience
An excellent benefits package where we cover 100% of the cost of Medical, Dental and Vision, provide 401k and 20 days PTO!
A thriving company culture – free on-site gym & fitness classes, bagel Friday’s, happy hours, team sports, etc.
Travel incentives and discounts

About Audley Travel US Inc.

Audley connects discerning travelers to a more rewarding travel experience in nearly 80 destinations around the world. Each of our Country Specialists has first-hand knowledge of the best guides, food, lodging, and local secrets in a specific region of the world, having lived or traveled there extensively. This allows them to tailor each journey to a client’s individual travel style and interests. The local knowledge and personalized service creates a streamlined and stress free planning experience.

Our carefully curated experiences, candid advice and level of service including personalized travel packs go above and beyond client expectations

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