Product Executive- Indian Subcontinent

Salary: Dependent on experience

We have an exciting opportunity available for someone to join the Product team as a Product Executive within our South and Central Asia (SCA) team, focussing on our Indian Subcontinent Product. First hand travel experience within this region of the world would be an advantage to have a deeper understanding of the region.

As our SCA Product Executive, some of your main responsibilities will be to support the product team commercially providing rate and competitor analysis, ensuring we deliver cutting edge product for our clients and sharing your destination knowledge regularly with our SCA Country Specialists (CS's).

Responsibilities

Contracting/Commercial development

  • Build strong relationships to ensure we are working in partnership with suppliers to procure sales
  • Routinely monitor Ground handling agent (GHA) costs and contracts
  • Assist with the tender process where necessary
  • Ensure legal contracts with all suppliers are valid & that we have valid liability certificates. Chase until all received. Update contact numbers
  • Upload specials to intranet and inform team (create weekly update per country)
  • Maintain an excellent commercial knowledge of your region through regular competitor analysis

Product Development & Refinement

  • Prepare rates for cost loading and answer queries from cost loading team
  • Upload itineraries to RT.com and be RT rep for the department
  • Co-ordinate creation and regular refinement of product text in Journey Desk (JD), in compliance with best practice guidelines
  • Authorise product text on a regular basis or as requested
  • Co-ordinate creation and regular refinement of client notes and country fact sheets/dossiers
  • Set up group tours in our in-house booking system JourneyDesk (JD), create dossiers & cover letters, update web, provide info for group tour leaflet, generate final itineraries, training for team
  • Maintain the image library
  • Monitor airline usage and co-ordinate regular airline training with CS's
  • Liaise with relevant airlines including the updating and distribution of new contracts 

Marketing & E-commerce

  • Co-ordinate content selection and timely delivery of Audley Traveller newsletter
  • Assist with press trips – speaking to journalists where necessary, creating itineraries and providing fact box info post trip
  • Take responsibility for updating the relevant sections of the Audley website
  • Take ownership of the creation and regular updating of itineraries for website, brochures, PDG, RT.com

Team interaction

  • Provide support to CS's.  Be available as a point of reference for questions. Offer training (internal or external) if appropriate
  • Assist in preparation of fam trips. Negotiate rates, book flights, set out objectives and ensure CS is fully prepared
  • Schedule fam trip reports
  • Provide sales teams with appropriate cheat sheets/price guides to aid familiarity with product value/pricing
  • Person Specification
  • Passion for the area they are working within and an appreciation of the culture
  • A confident communicator who is resilient to pressure
  • A positive, and enthusiastic person who is comfortable interacting with others
  • Able to influence and persuade others positively, both internally and externally
  • The candidate needs to be able to work alone on projects and display high levels of initiative and self-motivation
  • With a strong desire to get things right, the candidate will be a natural organiser who is up to speed and be able to multi task
  • They will have a keen interest in how Audley works, what the strategy is and how their role impacts this and how their actions impact Audley’s overall performance
  • Motivated by achieving results and feel at ease negotiating with suppliers
  • Understanding how important customer service is, the person will be able to appreciate what it’s like being an Audley client and what their expectations are, in order to exceed them

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