Sales Support (Travel Coordinator) FTC

Salary: £19,000 + benefits

This position is a 6 month fixed term contract to commence at the beginning of August 2019. 

As part of the Sales Support team, your role will be to support the Country Specialists across the business with the preparation, quality checking, amending and generation of final itineraries so that specialists can spend more time with clients. No client contact is required in this role.


  • Final Itinerary Preparation
  • Cross reference confirmations from suppliers with the details in the system and ensure any relevant information is inputted- details vary by programme but to include e.g. adding joining instructions, timings of tours, supplier reference numbers
  • Cross reference GAL with Journey desk and update flight information as required
  • Request and check final supplier costs and flag any discrepancies to country specialist
  • Check continuity of text
  • Use information available (profile notes, household information) to personalise and tailor text according to guidelines to enhance client experience
  • Identify errors and inaccuracies in centrally saved text and information and follow process to correct these
  • Generate the final documents and proof-read following guidelines set out, checking for out-of-context text, anomalies (e.g. irrelevant museum closure dates)
  • Some country/programme specific tasks such as creation of personalised rail timetable for each Japan booking, booking restaurants for clients
  • Send the pdf of the itinerary to the local agents for checking where appropriate and update any amends including additional info on tour transfer times/guide names and numbers where provided
  • Pass to relevant country specialist and highlight any major changes made, or updates required, before printing
  • Booking agent tasks/Other (specific to individual programme requirements)
  • Assist with booking restaurants, or value-adds e.g. wine
  • Airline seats and chauffeur transfers
  • Assist with supplier invoice discrepancies

Person Specification

  • With a strong desire to get things right, you must be a natural organiser who is able to multitask
  • A keen attention to detail and ability to focus on detail is crucial
  • You must be a confident communicator, who is resilient to pressure, whilst remaining calm and clear minded
  • You should be able to work independently to given timescales in a fast-paced environment and be self-motivating
  • An interest in travel is essential, although personal knowledge of specific destinations is not required as training will be given
  • You should be a positive, energetic and outgoing person who is comfortable interacting with others and will fit in with any team you are working with 
  • Understanding how important customer service is, you need to be able to appreciate what it’s like being an Audley client and what their expectations are, in order to exceed them
  • You should be a problem solver with the confidence to share your solutions between different members of a team
  • Excellent maths and English skills are essential
  • Proficiency in using Microsoft Word/Excel would be advantageous

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