Regional Product Manager - 12 Month FTC

Salary: Depending on experience

Audley travel are looking for a Regional Product Manager to be responsible for enhancing the client experience. This will be via the delivery of inspiring and commercially focused product and relevant documentation within a specific geographical area. The role requires pro-active collaboration with sales and non-sales teams across all source markets.

Key Responsibilities:

New Product Development

  • Be at the forefront of product development through regular communication with sales teams, tourist boards and suppliers; the analysis of competitor product offering and marketing communication and constant review of client feedback
  • Position programme product with client experience at heart
  • Ensure that product selection and costing is applicable for UK, US and any future new source markets.

 

Quality Control

  • Seek out, review and act on Country Specialist, supplier and client feedback to ensure product selection and documentation is accurate and in keeping with Audley standards
  • Work with Ground Agents to deliver excellence locally taking any appropriate action as required
  • In conjunction with the Operations department ensure all Health and Safety requirements are met when sourcing and developing product

 

Supplier Relationships:

  • Build strong relationships to ensure we are working in partnership with the best suppliers to deliver commercial gains and the very best client experience
  • Uphold service level agreements for sales team interaction including response times and management of supplier failure issues
  • Promote a focus on product development and Audley experiences with Ground Agents to encourage initiative and research on our behalf
  • Work with sales teams and finance to ensure timely response to Ground Agents payment demands

 

Procurement & Commercial:

  • Complete regular tender process in line with Audley procedure
  • Negotiate favourable commercial terms complete with marketing/fam support and override scheme
  • Monitor costs and contracts comparing Ground Agents, direct contracts and competitor range to assess competitiveness and best fit for business

 

Product Content:

  • Co-ordinate content selection and timely delivery of marketing and PR tasks to include production of Traveller magazine and brochures with the Marketing department and relevant sales teams
  • Take responsibility for updating destination text for relevant sections of the website in conjunction with E-Commerce Dept
  • Co-ordinate creation and regular refinement of Audley documentation incl quotes and final itineraries to ensure consistency of style and quality
  • Enhance the client experience through the presentation of interesting and relevant features such as restaurants, apps, podcasts and books
  • Actively seek out, package and propose new product ideas, value add experiences and special offers for sales teams, marketing and web use

 

Product knowledge & information sharing:

  • Keep abreast of product via tourist boards, suppliers, trade show visits,  Country Specialist and client feedback and wider market intelligence
  • Provide regular product training and support to sales across all source markets. Be available as a point of reference for questions
  • Plan and deliver familiarisation trips taking responsibility for product mix cost management and post trip training. Co-ordinate with aviation to secure flights and sales managers to establish objectives

 

General

  • Coach, direct and guide Product Executives across multi-sites
  • Create a positive and supportive environment
  • Actively reflect on process and seek to embrace business best practice
  • Assist where requested to resolve operational or emergency situations

 

Unusual Challenges /Circumstances:

  • Trips to area of specialisation, Audley office locations and any other part of the world according to business need
  • Work additional hours outside of conventional office hours

 

Competencies:

  • Demonstrate knowledge and infectious passion about your region
  • Be able to communicate effectively at all levels
  • Strong IT skills including good knowledge of MS Excel
  • Good analytical skills understanding the importance of profits/performance
  • Approachable and committed to wider company engagement
  • Detail orientated
  • Demonstrates resilience to pressures

 

Sign up to our newsletter to be notified of new roles and events